{"id":52767,"date":"2022-01-28T15:03:05","date_gmt":"2022-01-28T14:03:05","guid":{"rendered":"https:\/\/www.factory4.lu\/?page_id=52767"},"modified":"2025-12-20T09:35:39","modified_gmt":"2025-12-20T08:35:39","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.factory4.lu\/en\/contact\/","title":{"rendered":"Get in touch"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; background_color=\u00a0\u00bb#101010&Prime; custom_padding=\u00a0\u00bb110px||110px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|||on|||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb60px\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb25px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">TO CONTACT US<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbJe suis d\u00e9j\u00e0 membre factory 4&Prime; open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_level=\u00a0\u00bbh6&Prime; body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_color=\u00a0\u00bb#010101&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Do you have any questions about your membership? Or would you like to provide us feedback to improve the quality of our service? Please contact :<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span> <\/span><a href=\"mailto:Anabel.goncalves@factory4.lu\" class=\"ms-outlook-linkify\" data-ogsc=\"\">Anabel Goncalves<\/a> &#8211; <span>Reception Desk Manager<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">info@factory4.lu<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbJE SOUHAITE DEVENIR MEMBRE\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_level=\u00a0\u00bbh6&Prime; body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_color=\u00a0\u00bb#010101&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">For any questions on our membership, promotions and other services, please fill out the contact form below. Our team will contact you as soon as possible.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbMARKETING ET PUBLICITE\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_level=\u00a0\u00bbh6&Prime; body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_color=\u00a0\u00bb#010101&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Do you have a question about marketing and\/or advertising? Please contact :\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Elisa Cappanera &#8211;\u00a0 Responsable Marketing et Communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">marketing@factory4.lu<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb padding_top_bottom_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_top_bottom_link_2=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_1=\u00a0\u00bbtrue\u00a0\u00bb padding_left_right_link_2=\u00a0\u00bbtrue\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0&Prime; background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|20px||20px||true\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1&Prime; box_shadow_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb use_custom_width=\u00a0\u00bbon\u00a0\u00bb custom_width_px=\u00a0\u00bb1280px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb60px|60px|60px|60px\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px|20px|40px|20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb2em\u00a0\u00bb ul_font=\u00a0\u00bb||||||||\u00a0\u00bb ol_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbNoto Sans|700||on|||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb header_4_font=\u00a0\u00bbPoppins|600||on|||||\u00a0\u00bb header_4_text_color=\u00a0\u00bb#000000&Prime; header_4_font_size=\u00a0\u00bb14px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb3px\u00a0\u00bb header_4_line_height=\u00a0\u00bb2em\u00a0\u00bb header_5_font=\u00a0\u00bb||||||||\u00a0\u00bb header_6_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>CONTACT<\/p>\n<h2>Send us a message<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<div class='fluentform ff-default fluentform_wrapper_3 ffs_custom_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_custom\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Contact form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='52767' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"55bb0ac27f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/52767\" \/><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_dropdown' aria-label=\"Statut\">Statut<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_3_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\"><option value=\"\">Statut<\/option><option value=\"Je suis d\u00e9j\u00e0 membre Factory 4\"  >Je suis d\u00e9j\u00e0 membre Factory 4<\/option><option value=\"Je souhaite devenir membre\"  >Je souhaite devenir membre<\/option><option value=\"Marketing et publicit\u00e9\"  >Marketing et publicit\u00e9<\/option><option value=\"Autre\"  >Autre<\/option><\/select><\/div><\/div><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_first_name_' >Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter your last name\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_last_name_' >First name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter your first name\" aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"Enter your email address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_phone' aria-label=\"Phone number\">Phone number<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" placeholder=\"Enter your phone number\" data-name=\"phone\" id=\"ff_3_phone\" inputmode=\"tel\" ><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_message' aria-label=\"Message\">Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=\"true\" name=\"message\" id=\"ff_3_message\" class=\"ff-el-form-control\" placeholder=\"Enter your message\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-el-group' ><div class='ff-el-input--content'><div data-fluent_id='3' name='h-captcha-response'><div\n\t\tdata-sitekey='dcf0a91b-7957-4e36-9b6e-c81ced8f52b6'\n\t\tid='fluentform-hcaptcha-3-1'\n\t\tclass='ff-el-hcaptcha h-captcha'><\/div><\/div><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='Terms and Conditions: En soumettant ce formulaire, j&#039;accepte que les informations saisies dans ce formulaire soient utilis\u00e9es pour permettre de me recontacter ou dans le cadre de la relation commerciale qui d\u00e9coule de cette demande.  Contains 1 link. Use tab navigation to review.' class='ff-el-form-check-label ff_tc_label' for=\"terms-n-condition_e4f16ba28869630da0fe66863dd3e64d\"><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"terms-n-condition\" class=\"ff-el-form-check-input\" data-name=\"terms-n-condition\" id=\"terms-n-condition_e4f16ba28869630da0fe66863dd3e64d\"  value='on' aria-invalid='false' aria-required=\"true\"><\/span> <div class='ff_t_c'><p>By submitting this form, I agree that the information entered in this form will be used to contact me again or as part of the commercial relationship resulting from this request. <a href=\"\/en\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-external-link-alt\"><\/i><\/a><\/p><\/div><\/label><\/div><\/div><div class='ff-el-group ff-text-right ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style\" >Send<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"dropdown\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Ce champ est obligatoire\",\"global\":true}},\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"Ce champs est requis\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"Ce champs est requis\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Ce champs est obligatoire\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":false,\"global_message\":\"Ce champ doit contenir un e-mail valide\"}},\"phone\":{\"required\":{\"value\":true,\"message\":\"Ce champ est requis\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"},\"valid_phone_number\":{\"value\":false,\"message\":\"Le num\\u00e9ro de t\\u00e9l\\u00e9phone n'est pas valide\",\"global\":false,\"global_message\":\"Le num\\u00e9ro de t\\u00e9l\\u00e9phone n'est pas valide\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"Ce champs est requis\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"}},\"h-captcha-response\":[],\"terms-n-condition\":{\"required\":{\"value\":true,\"message\":\"Ce champ est obligatoire\",\"global\":false,\"global_message\":\"Ce champ est obligatoire\"}}},\"debounce_time\":300};\n                    <\/script>\n        [\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#000000&Prime; custom_padding=\u00a0\u00bb60px|60px|60px|60px\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb60px||60px||true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb40px|20px|40px|20px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_line_height=\u00a0\u00bb2em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_3_font_size=\u00a0\u00bb30px\u00a0\u00bb header_4_font=\u00a0\u00bbPoppins|600||on|||||\u00a0\u00bb header_4_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_4_font_size=\u00a0\u00bb14px\u00a0\u00bb header_4_letter_spacing=\u00a0\u00bb3px\u00a0\u00bb header_4_line_height=\u00a0\u00bb2em\u00a0\u00bb text_line_height_tablet=\u00a0\u00bb\u00a0\u00bb text_line_height_phone=\u00a0\u00bb1.6em\u00a0\u00bb text_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_3_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_3_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>contact<\/h3>\n<p>[\/et_pb_text][et_pb_blurb title=\u00a0\u00bbEmail\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#x77;||divi||400&Prime; icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb image_icon_width=\u00a0\u00bb30px\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb image_icon_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.6em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_link_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px||\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb15px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb body_line_height_tablet=\u00a0\u00bb\u00a0\u00bb body_line_height_phone=\u00a0\u00bb1.6em\u00a0\u00bb body_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb image_max_width_phone=\u00a0\u00bb50px\u00a0\u00bb image_max_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"#\" class=\"buttonVoirEmail btn btn-info notranslate\">SEE E-MAIL ADDRESS<\/a>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbAdresse\u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe01d;||divi||400&Prime; icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb image_icon_width=\u00a0\u00bb30px\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb image_icon_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.6em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_link_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px||\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb15px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb body_line_height_tablet=\u00a0\u00bb\u00a0\u00bb body_line_height_phone=\u00a0\u00bb1.6em\u00a0\u00bb body_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb image_max_width_phone=\u00a0\u00bb50px\u00a0\u00bb image_max_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<span class=\"notranslate\">4-6 RUE FRAN\u00c7OIS HOGENBERG 1735 LUXEMBOURG<\/span>[\/et_pb_blurb][et_pb_blurb title=\u00a0\u00bbT\u00e9l\u00e9phone \u00a0\u00bb use_icon=\u00a0\u00bbon\u00a0\u00bb font_icon=\u00a0\u00bb&#xe00b;||divi||400&Prime; icon_color=\u00a0\u00bb#ffffff\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb image_icon_width=\u00a0\u00bb30px\u00a0\u00bb content_max_width=\u00a0\u00bb1100px\u00a0\u00bb image_icon_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.6em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_link_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb30px||\u00a0\u00bb animation=\u00a0\u00bboff\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb15px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb body_line_height_tablet=\u00a0\u00bb\u00a0\u00bb body_line_height_phone=\u00a0\u00bb1.6em\u00a0\u00bb body_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb image_max_width_phone=\u00a0\u00bb50px\u00a0\u00bb image_max_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<a href=\"#\" class=\"buttonVoirTel btn btn-info notranslate\">SEE PHONE NUMBER<\/a>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#101010&Prime; closed_toggle_background_color=\u00a0\u00bb#010101&Prime; icon_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#010101&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbAI-JE DROIT AU TIME-STOP DURANT MES VACANCES&nbsp;? QUELLE EST LA DUR\u00c9E MAXIMALE DU TIME-STOP&nbsp;? QUAND PUIS-\u00caTRE INDEMNIS\u00c9(E) POUR CETTE P\u00c9RIODE&nbsp;? COMMENT FAIRE LA DEMANDE&nbsp;?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#CA9E67&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_text_color=\u00a0\u00bb#CA9E67&Prime; toggle_level=\u00a0\u00bbh6&Prime; toggle_font_size=\u00a0\u00bb30px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb]<\/p>\n<p>If you have a 12-month contract, you are entitled to time off for your holidays.<\/p>\n<p>You can request from 1 week to 4 weeks maximum\/year of subscription.<\/p>\n<p>Your access to Factory 4 services will then be blocked during the requested time-stop period.<\/p>\n<p>For a request made during the year, the free period will be added to the anniversary date of your contract, and not to the requested time-stop period.<\/p>\n<p>To request a time-stop, you can send us an email to info@factory4.lu, or fill out a specific document at our club reception.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQU\u2019EST QU\u2019UNE SUSPENSION DE CONTRAT&nbsp;? DANS QUELLES SITUATIONS UN CONTRAT PEUT-IL \u00caTRE SUSPENDU&nbsp;? QUELLES SONT LES MODALIT\u00c9S&nbsp;?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#CA9E67&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_text_color=\u00a0\u00bb#CA9E67&Prime; toggle_level=\u00a0\u00bbh6&Prime; toggle_font_size=\u00a0\u00bb30px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>A contract suspension, unlike the time-stop, applies in the event of a justified inability to use our services.<\/p>\n<p>In the event of illness, injury, pregnancy, or long professional travel resulting in an incapacity to practice sport for more than one month, a supporting document must be presented to reception. Alternatively, a suspension form provided for this purpose will be given to you. The suspension will begin on the first of the month following the date of signing the suspension form and will extend until the end of the period indicated on the certificate.\n\nThe period during which the subscription is suspended will not count toward the minimum commitment period in the contract. During this period, the member will not have access to Factory 4 facilities. Once the medical certificate expires, the subscription will automatically resume for the remainder of the initially planned duration, without warning. The member is responsible for resuming the subscription.\nSuspensions are not retroactive, and amounts already paid will remain with Factory 4.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJE SOUHAITE R\u00c9SILIER MON CONTRAT APR\u00c8S LA DATE DE FIN D\u2019ENGAGEMENT, COMMENT PUIS-JE PROC\u00c9DER&nbsp;?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#CA9E67&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_text_color=\u00a0\u00bb#CA9E67&Prime; toggle_level=\u00a0\u00bbh6&Prime; toggle_font_size=\u00a0\u00bb30px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Cancellation only takes place at the end of the month. Thus, the registered letter or the termination form completed upon receipt must reach Factory 4 before the end of the month preceding the month of termination (for example: August 31 at the latest for a desired termination by September 30).<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJE SOUHAITE R\u00c9SILIER MON CONTRAT AVANT LA FIN D\u2019ENGAGEMENT, COMMENT PUIS-JE PROC\u00c9DER&nbsp;?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#CA9E67&Prime; _builder_version=\u00a0\u00bb4.24.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_text_color=\u00a0\u00bb#CA9E67&Prime; toggle_level=\u00a0\u00bbh6&Prime; toggle_font_size=\u00a0\u00bb30px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<p>Members are able to cancel their subscriptions with 1 month's notice in the following 2 situations:<\/p>\n<p>For medical reasons preventing you from practicing sport and proved by a medical certificate (issued by a doctor).<\/p>\n<p>For reasons of moving to a new address located more than 15 km away from the member's home or professional address (whichever is geographically closest to the club). Proof of the change of address must be provided.<\/p>\n<p>All terminations requests must always be sent in writing to the Manager of Factory 4, 4-6 rue Fran\u00e7ois Hogenberg L-1735 Luxembourg.<\/p>\n<p>Upon receipt of the termination request and valid proof, the termination will be effective at the end of the month following the month of receipt of the documents.<\/p>\n<p>Failing this, the subscription will be maintained under the conditions agreed in advance. For cancellations and to prevent misunderstandings, we suggest completing the form provided for this purpose and available at reception.<\/p>\n<p>Any reason or method of termination other than those mentioned above by the member (such as a unilateral cessation of monthly payments via direct debit) will be considered an abusive breach of contract. In this case, all monthly payments for the commitment period for subscription fees will be immediately due. If the member does not voluntarily pay these amounts due, Factory 4 may be forced to call on a collection office in anticipation of collection of the debt.<\/p>\n<p> [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Pour nous contacterAvez-vous des questions au sujet de votre abonnement ? Ou souhaitez-vous nous donner un avis pour am\u00e9liorer la qualit\u00e9 de notre service ? Veuillez contacter : Anabel Goncalves &#8211; Reception Desk Manager info@factory4.luPour toute question au sujet des abonnement, promotions et autres services, veuillez remplir le formulaire de contact si dessous. Notre \u00e9quipe [&hellip;]<\/p>","protected":false},"author":1,"featured_media":55132,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-52767","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact - Factory 4 SA<\/title>\n<meta name=\"description\" content=\"Contactez Factory 4, salle de fitness au Luxembourg. Cours collectifs et coaching personnalis\u00e9. Body pump, cardio, cross training...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.factory4.lu\/en\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact - Factory 4 SA\" \/>\n<meta property=\"og:description\" content=\"Contactez Factory 4, salle de fitness au Luxembourg. Cours collectifs et coaching personnalis\u00e9. 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